osTicket

Langkah-langkah instalasi osTicket di Debian Wheezy

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osTicket is the world’s most popular and trusted open source customer support ticketing system. osTicket is designed to help you improve customer service by providing your staff with a customer support platform they need to deliver fast, effective and measurable support.

osTicket is a FREE, open source software released under GPL license. Our core features and usability not only rival, but also exceed those of most bloated commercial helpdesk solutions.

osTicket is powerful, yet simple to use. This ensures that your staff can quickly begin using the system without any headaches or hassles, and with very little or no training.

Itu adalah kutipan dari website resminya tentang apa itu osTicket dan apa gunanya osTicket, dan berikut ini adalah langkah-langkah instalasinya:

# apt-get install mysql-server mysql-client
# mysql_secure_installation
# apt-get install apache2 php5 libapache2-mod-php5 php5-mysql php5-curl php5-gd php5-idn php-pear 
  php5-imagick php5-imap php5-mcrypt php5-memcache php5-ming php5-ps php5-pspell php5-recode 
  php5-snmp php5-sqlite php5-tidy php5-xmlrpc php5-xsl
# mysql -u root -p
Enter password:

mysql> CREATE USER 'osticket'@'localhost' IDENTIFIED BY 'p@ssw0rd';
Query OK, 0 rows affected (0.00 sec)

mysql> GRANT USAGE ON * . * TO 'osticket'@'localhost' IDENTIFIED BY 'p@ssw0rd' WITH MAX_QUERIES_PER_HOUR 0 MAX_CONNECTIONS_PER_HOUR 0 MAX_UPDATES_PER_HOUR 0 MAX_USER_CONNECTIONS 0 ;
Query OK, 0 rows affected (0.00 sec)

mysql> CREATE DATABASE IF NOT EXISTS `osticket` ;
Query OK, 1 row affected (0.00 sec)

mysql> GRANT ALL PRIVILEGES ON `osticket` . * TO 'osticket'@'localhost';
Query OK, 0 rows affected (0.00 sec)

mysql> FLUSH PRIVILEGES;
Query OK, 0 rows affected (0.00 sec)
# cd /var/www/ 
# wget http://osticket.com/dl/osTicket-v1.7.1.zip
# unzip osTicket-v1.7.1.zip
# ln -s upload osticket
# chown -R www-data:www-data upload
# cp include/ost-sampleconfig.php include/ost-config.php
# chmod 0666 include/ost-config.php

Akses ke http://ip_server/osticket
Ikuti langkah-langkah instalasinya hingga selesai, jika ada error maka akan tampil di halaman instalasi tersebut.

Untuk keamanan, setelah instalasinya selesai, lakukan hal dibawah ini:

# chmod 0664 /var/www/osticket/include/ost-config.php
# rm -rf /osticket/setup

osticket

Sekian dan semoga bermanfaat.

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